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We have extensive information on our website on Al Etihad Credit bureau, our products and frequently asked question. We have also made all our products available to be electronically purchased through AECB website and mobile apps and through AECB Contact Center.

If you believe you still cannot get to the information you are looking for, you may contact our Contact Center 800-BUREAU (800-287328) Sunday to Friday from 8:00am to 4:00pm.

Your Credit Report is not only a compilation of your credit history but also a reflection of your behavior towards payment obligations. Defaults missed payments and bounced cheques will always appear in your Credit Report up to a period of 5 years.

AECB Credit Reports and Credit Scores are electronic and does not require stamps or signatures.

If you would like to share your Credit Report or Credit Score with an individual or an external entity in or outside the UAE, you can do that by:

  • For individuals: indicate the email address of the recipient when buying the report through the AECB mobile app or website.
  • For companies: indicate the email address of the recipient in the request form

You can download the mobile app here:
Apple Store Google Play Store

Each credit facility in the Credit Report will show a color-coded 24-month history indicating whether the payment was made on time or delayed. If the payment for a particular month was paid more than 90 days after the due date, the box will be shaded red. If the payment for a particular month was paid with a delay up to 90 days after the due date, the box will be shaded yellow. If the payment for a particular month was paid on or before the due date, the box will be shaded green.

This is most of the times an error related to the browser. You can download the AECB CreditReport mobile app and try obtaining your Credit Report and Score via mobile device. If the problem still persists on the website, please call our Contact Center on 800-BUREAU (800-287328) and have the relevant information ready in order to register a service request.

Telecom operators use information in your Credit Report and Credit Score to assess your creditworthiness ahead of making their decision to provide you with postpaid phone services or device purchases on installment basis.

For individual customers, the Credit Report with Score for individuals is AED 84 including VAT.

For companies the price is AED 157.50 including VAT. 

You may see further pricing details by accessing the pricing section available in our website’s documents section: 


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Joint credit facilities will appear on the individual Credit Report of both individuals.

The personal historical information like addresses and previous employment records remains in the Credit Report even after a submission of new record. The old records will appear under the historical heading of the personal information.

AECB collects data from UAE-based information providers. However, and as and when laws and regulations permit, AECB will add foreign credit data whenever possible.